ak22 Privacy Policy

Overview

Introduction — How ak22 Handles Your Personal Data

This Privacy Policy describes how ak22 ("we", "us" or "our") collects, processes and protects the personal information of players who register and use the ak22 platform at ak22.pro. The policy applies to all users of ak22's online casino and sports betting services, including cricket betting, live casino, slots, crash games and fishing arcade games, accessible via desktop and mobile browsers in Bangladesh.

By registering an account or continuing to use the ak22 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and may contact ak22 support to request account closure.

Data Collection

What Personal Information ak22 Collects

ak22 collects personal information that is necessary to provide you with a safe and compliant online gambling experience. The categories of personal data we collect include the following.

• Identity and contact information: full name, date of birth, email address, mobile phone number and residential address provided during account registration.
• Identity verification documents: copies of a national identity card, passport or other government-issued ID, plus proof of address documents submitted during KYC verification.
• Financial information: payment method details (bKash number, Nagad number, Rocket number, Upay number or card details), transaction history, deposit amounts and withdrawal records.
• Gameplay and behavioural data: records of bets placed, games played, bet amounts, outcomes, session durations, login timestamps and platform navigation patterns.
• Technical data: IP address, device type, operating system, browser type and version, mobile network carrier, and cookies or similar tracking identifiers placed on your device.

ak22 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is strictly required for identity verification purposes. Where a government-issued ID contains such information incidentally, ak22 processes only the minimum data fields necessary for KYC compliance.

Data Use

How ak22 Uses Your Personal Data

ak22 processes your personal data only for purposes that are directly related to operating the platform, fulfilling our obligations to you as a player, and complying with applicable regulations. The specific purposes for which we use your data are set out below.

• Account creation and management: to register your account, verify your identity, maintain your account profile and communicate with you about your account status.
• Payment processing: to process deposits received via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to process withdrawal requests to your nominated payment account.
• Fraud and security: to detect, investigate and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse and other prohibited conduct that could harm you or other players on the platform.
• Responsible gaming: to monitor gameplay patterns and, where our systems identify signs that a player may be experiencing harm from gambling, to initiate responsible gaming interventions such as cooling-off prompts or account limit suggestions.
• Marketing and promotions: to send you information about ak22 bonuses, seasonal promotions (such as Eid offers or BPL-season promotions) and platform updates, where you have not opted out of marketing communications.

Cookies

How ak22 Uses Cookies and Similar Technologies

ak22 uses cookies and similar browser-based tracking technologies to operate the platform correctly, remember your session, maintain your login state between page loads and measure platform performance. Cookies are small text files placed on your device when you visit ak22.pro. They do not contain executable code and cannot access other data stored on your device.

ak22 uses the following categories of cookies: (a) Strictly necessary cookies, which are essential for the platform to function and cannot be switched off — these include session authentication tokens and security cookies; (b) Performance and analytics cookies, which collect anonymised data about how players navigate the platform to help us improve the user experience; (c) Functionality cookies, which remember your preferences such as language selection. ak22 does not use cookies to serve third-party advertising.

Data Sharing

When and With Whom ak22 Shares Your Data

ak22 does not sell your personal data to third parties. We do not share your data with advertisers, data brokers or any commercial third party for their own marketing purposes. We share your data only in the limited circumstances set out below.

• Payment service providers: ak22 shares the minimum transaction data necessary with our payment processing partners — including bKash, Nagad, Rocket and Upay — to execute deposits and withdrawals on your behalf.
• Identity verification providers: ak22 uses third-party KYC service providers to assist with document verification. These providers process identity documents on our behalf and are contractually prohibited from using your data for any other purpose.
• Legal and regulatory requirements: ak22 may disclose personal data where required to do so by applicable law, court order or regulatory request. In such cases ak22 will disclose only the minimum data required to satisfy the legal obligation.

All third parties with whom ak22 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for purposes beyond those for which it was originally disclosed.

Security

How ak22 Protects Your Personal Data

ak22 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. This means that your login credentials, payment details and personal information cannot be intercepted in transit by third parties. Our servers are hosted in secure data centres with access controls, monitoring and intrusion detection systems in place.

Access to personal data within ak22's internal systems is restricted to authorised personnel on a need-to-know basis. Passwords are stored using one-way cryptographic hashing and are never stored or transmitted in plain text. Despite these precautions, no internet-based platform can guarantee absolute security against all possible threats; ak22 encourages all players to use a strong, unique password for their account and to enable two-factor authentication where available.

Your Rights

Your Rights Over Your Personal Data

As a registered user of ak22, you have the following rights with respect to the personal data that ak22 holds about you. To exercise any of these rights, contact ak22 support with your request. ak22 will acknowledge your request within 5 business days and aim to fulfil it within 30 days.

• Right of access: you may request a copy of the personal data ak22 holds about you, including a summary of how that data is being used.
• Right of rectification: if any personal data ak22 holds about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to ak22 as a gambling operator.
• Right to restrict processing: you may ask ak22 to restrict how it processes your data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing pending verification of ak22's legitimate grounds.

Please note that some of these rights are not absolute and may be subject to exceptions where ak22 has a legal obligation to retain or process data — for example, transaction records that are required to be retained for anti-money-laundering compliance purposes. ak22 will explain any applicable exception when responding to your request.

Our Commitments

Six Privacy Commitments ak22 Makes to Every Player

These six commitments summarise how ak22 approaches data privacy for every player on the platform, from Dhaka to Chittagong and across all of Bangladesh.

Retention

How Long ak22 Keeps Your Personal Data

ak22 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable regulations. Transaction records and KYC documentation are retained for a minimum period in accordance with anti-money-laundering regulations applicable to online gambling operators. After the required retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

Where you request account closure and ak22 approves the closure, ak22 will retain only the minimum data required by applicable law. You may contact ak22 support to request confirmation of the specific retention periods that apply to your account data, or to submit a data deletion request following account closure.

Policy Updates

Changes to This Privacy Policy

ak22 may update this Privacy Policy from time to time to reflect changes to our data processing practices, changes in applicable law, or improvements to the platform. When we make changes, we will update the "last reviewed" date at the top of this page. For changes that we consider material — such as new categories of data collection, new third-party sharing arrangements, or significant changes to your rights — we will notify registered users by in-platform notification or email where practicable.

Your continued use of the ak22 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you must discontinue use of the platform. Questions about this Privacy Policy may be directed to ak22 support at [email protected] (plain text — not a clickable link).